Shipping & Mail-In Policy

How Mail-In Works

1. Text (941) 313-7695 with device model + fault + photos.
2. Receive FIRM QUOTE. Approve it.
3. We provide workshop ship-to address via text. DO NOT ship to any address not sent by Tyler.
4. Pack per guidelines below.
5. Ship with TRACKED carrier. Purchase insurance.
6. We receive, diagnose, repair, test.
7. We ship back FREE with tracking (contiguous USA).

Packing Requirements

• Bubble wrap, minimum 2 layers.
• Snug-fitting box. Fill voids with packing paper or air pillows. NO foam peanuts.
• Sturdy outer box. Double-box for consoles.
• Note inside: name, phone, ticket/quote reference.
• Do NOT include accessories unless requested.
• Remove SIM cards, SD cards, external storage.

Outbound Shipping (You → Us)

• You pay outbound shipping.
• YOU purchase insurance for full replacement value.
• Risk of loss/damage in transit TO us is YOURS.
• Recommended: USPS Priority, UPS Ground, FedEx Ground.
• Signature confirmation for devices over $300.

Return Shipping (Us → You)

• FREE on all completed mail-in repairs (contiguous USA).
• Includes tracking + basic insurance (up to $100).
• Devices over $100: ask about additional insurance.
• AK, HI, PR: contact us (may incur additional cost).

Lost or Damaged Packages

• Outbound: file claim with YOUR carrier. Not our liability.
• Return: we file carrier claim and work with you. Liability per Terms of Service §10.

Ship-To Address

Provided via text ONLY after quote confirmation. Not listed publicly. No public storefront or walk-in.

Local SWFL Service

Cape Coral, Fort Myers, Naples: local pickup with return delivery. Text to arrange. No storefront — we come to you.

Contact

Chip's Tech Repair
Attn: Tyler Juliano
Cape Coral, FL (no public storefront; mail-in USA)
Text / Phone: (941) 313-7695
Email: [email protected]